01
Contact us
Tell us which machine is affected, what has happened and whether it is completely out of service. Photos, videos, error codes, make, model and serial number help us prepare before attending.
Commercial fitness equipment specialists
Get a maintenance proposal Gym Aid services
Commercial Gym Equipment Repairs
When equipment is out of service, our engineers diagnose the fault, explain the next step and complete practical repairs with clear communication.
Commercial support
What we can help with.
Mechanical and electrical fault finding
Treadmill and cardio repairs
Cable, bearing and pulley replacement
Parts identification and sourcing
Repair recommendations
Priority support for urgent faults
From fault to resolution
How the repair process works.
A clear route from your first message to a tested repair, with approval before additional costs are incurred.
02
Diagnosis
An engineer inspects and tests the equipment to identify the fault. Where practical and safe, we complete minor adjustments or repairs during the initial visit.
03
Quotation and approval
If further work or replacement parts are required, we explain the findings and provide a clear quotation. No additional repair work is completed until you approve it.
04
Parts sourcing
We identify and source the correct parts using the equipment details and our supplier network. We keep you updated on availability, cost and expected lead time.
05
Repair
Once approved parts are available, we arrange the return visit, complete the repair and function-test the equipment before returning it to service.
Maintenance clients receive priority
Customers with an active maintenance agreement are prioritised for breakdown support, helping reduce disruption when equipment fails between planned visits.
Book a repair assessment
Tell us what your equipment needs.
Share the equipment, location and timescale. We’ll come back with the right next step.